Reference

What Our Legal Framework Means for Your Account

Access to sv66 and its services — including deposits via bKash, Nagad, and Rocket — depends entirely on your local law and whether your region is eligible.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount-level protectionsBangladesh-region eligible usersContact path for legal queries
sv66 What Our Legal Framework Means for Your Account
LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about how our terms apply to your account, how we handle your personal data, or whether your region is eligible, our support team can direct you to the right policy document or escalate to the appropriate internal team. Response times vary by channel. For urgent account issues — such as a suspended wallet or a blocked bKash withdrawal — live chat is the fastest path.

Team online

Live Chat

Raise an account-level legal query directly through the chat widget. Fastest for time-sensitive matters like a blocked Nagad or Rocket transaction under review.

Email Support

Send detailed policy questions, data-access requests, or formal complaints by email. We acknowledge within one business cycle and route to the correct team.

Account Help Centre

Your account dashboard contains a help section where you can raise a formal dispute, request a data summary, or flag a terms question for written response.

HOW WE PROTECT YOU

Account Security, Data and Your Rights

We hold account data only for as long as it is operationally or legally necessary. When you close your account, we retain transaction records — including bKash, Nagad, and Rocket payment history — for the period required by applicable financial compliance rules. Beyond that window, records are deleted or anonymised. You can request a summary of the data we hold at any time through our support email.

Data Retention Policy

Transaction records and account history are kept only for the period required by financial compliance rules. After that window closes, data is deleted or anonymised.

Cookie Handling

We use session and analytics cookies to keep your account secure and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security Steps

Each login requires OTP verification sent to your registered mobile number. Never share your OTP with anyone, including anyone claiming to represent sv66 support.

Request a Data Copy

Email our support team with your account ID to request a copy of the personal data we hold. We respond and dispatch within the timeframe set by applicable data rules.

Common Legal and Policy Questions

These questions cover what Bangladesh-based account holders most often ask about our terms, their data rights, and how eligibility works. If your question is not here, reach out through live chat or email.

Access depends on your specific region and local law. We do not confirm eligibility on your behalf. Check your local legal position before opening or continuing to use an account.

Email our support team with your registered account ID and a written data-access request. We will confirm receipt and send a summary within the period required by applicable data rules.

Transaction records tied to bKash, Nagad, and Rocket payments are retained for the period required by financial compliance rules, then deleted or anonymised. Closure does not trigger immediate deletion.

We update terms periodically. Material changes are communicated to active account holders via the contact details on file. Continued use of the account after notification constitutes acceptance.

Providing false registration details, accessing the platform from a restricted region via VPN, or attempting to reverse wallet transactions fraudulently are all breaches. Breaches may result in account suspension.

Start with our live chat or email support to log the dispute formally. If unresolved, you can escalate through the account help centre. Raise wallet disputes before contacting bKash, Nagad, or Rocket directly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.